Help Desk Engineer

Greenwich, Connecticut • $100,000-$160,000

About the Company: 

Our client is an investment adviser with over $20 billion in AUM focused on investing in global credit and special situations. The Help Desk Engineer will join the firm at their Greenwich, CT location and will have a hybrid schedule.



  • Support, troubleshoot, monitor, and document the virtual and physical desktop and laptop environment
  • Ownership, technical support and follow through of help desk related calls
  • Manage onboarding and offboarding processes
  • Properly triage and escalate issues to various technical groups and vendors
  • Project tracking, reporting and highlighting areas for improvement
  • Support and troubleshoot AV technology setup



  • Bachelor’s degree required
  • 5-8 years working as a help desk engineer
  • Experience supporting and troubleshooting Citrix, Windows 10, Office 365
  • Active Directory administrative experience
  • Windows directory permissioning
  • Bloomberg and/or other market data support a plus
  • Experience managing and supporting virtual desktops a plus
  • Experience managing Azure, AWS, or other cloud providers a plus


Salary Range: 







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