IT Support Engineer
New York, New York • $90,000-$120,000
About the Company:
Our client is an investment firm specializing in multi-strategy hedge fund management, employing a systematic and data-driven approach to identify opportunities across global markets. With a focus on delivering consistent, risk-adjusted returns, the team leverages quantitative models and diversified strategies. The IT Support Engineer will assist with data engineering support, desktop IT support, and systems support.
Responsibilities:
- Assist with the ingestion, validation, and monitoring of market and operational data
- Write basic to intermediate SQL queries for troubleshooting data issues and supporting reporting needs
- Manage and troubleshoot FTP/SFTP file transfers and connectivity
- Debug through custom C# and Python applications
- Work with users to provide desk-side support, resolve issues, and address requests
- Monitor and maintain critical systems and process automation; troubleshoot issues with applications, data, servers, workstations, mobile devices, accounts, and access control
- Manage users, security groups, and computers with Active Directory and Microsoft Entra
- Create and maintain technical documentation for internal systems and processes
- Collaborate on cross-functional projects such as system upgrades, automation initiatives, and new application rollouts
- Provide support for commonly used applications, including Microsoft 365, Bloomberg Terminal, and VPN
Requirements:
- Bachelor’s degree required
- 2–4 years of technical support or application support experience
- Experience supporting end user applications and devices (PCs, iPhone, and Android)
- Knowledge of Windows 10, Microsoft 365 products, SharePoint, Active Directory, DNS, and DHCP
- Experience with SQL and log analysis that aid in troubleshooting
- Experience with C#, PowerShell, and/or Python
- Prior experience working with investment data in a financial services firm
Salary Range:
$90,000-$120,000
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