Helpdesk Support Engineer

New York, New York • $70,000 - $110,000

About the Company:

One of our rapidly growing clients in the Asset Management space is looking to hire a Helpdesk Support Engineer to join their NYC headquarters. This role reports directly into the Head of IT and comes with lots of opportunity for growth and mentorship.



  • Provide high-quality level 1-2 support for all end users including C-Suite located primarily in the US and some in the UK
  • Troubleshoot Windows 10, Office 365 and many other desktop applications
  • Setup and deploy workstations, printers, desk phones for new users
  • Support Microsoft 365 and Google Workspace environments
  • Manage and administer endpoints via Endpoint Manager
  • Manage and monitor patching/updates
  • Create documentation for end users
  • Learn the IT landscape and be a backup to the Head of IT



  • 5+ years’ experience providing support in a Windows 10 environment
  • Experience/comfortability being the ‘go-to’ help desk personnel for an organization
  • Experience troubleshooting Office 365
  • Ability to provide mobile support for both Apple and Android
  • Comfortable providing support for various video conference technologies (zoom, webex, etc) as well as basic AV support for conference rooms
  • Great communication and interpersonal skills



  • Experience working within a cloud-based environment
  • Experience/desire to work within financial services
  • Scripting capability with Powershell/Python/Vbscript


Salary Range: 





  • Drop files here or
    Max. file size: 2 MB.
    • This field is for validation purposes and should be left unchanged.