IT Support Analyst
Dallas, Texas • $65,000-$80,000
About the Company:
Our client is a private investment firm providing capital for long-term growth and acquisitions for businesses in the healthcare, industrial, and commercial industries. The IT Support Analyst will play an essential role by providing end-user support and will report to the IT Support Operations Manager.
Responsibilities:
- Provide 1st and 2nd level end-user support for office devices and technology including laptops, printers, multifunctional devices, and smartphones
- Physical setup of workstations, laptops, and smartphones
- Track and work all incidents and service requests from beginning to resolution within predetermined service levels using the ticketing system
- Escalate issues to the appropriate parties inside or outside the company and track resolution
- Install, configure, and provision end-user devices for onboarding as well as secure retirement of devices and removal of company resources during offboarding
- Utilize IT asset management for documentation and tracking of end user computing equipment, accessories, software licenses, and maintain appropriate levels of inventory
- Manage end-user software/hardware inventory for company offices and initiate and manage necessary purchases with our established 3rd party suppliers
- Work closely with the IT Support Operations Manager to determine and implement solutions to improve efficiency, reliability, and security of desktop services and capabilities
- Set-up and provide user support for video conferencing rooms and systems
- Train employees on use of devices and new/upgraded core enterprise software
Requirements:
- Bachelor’s degree required
- 2+ years of experience in a similar position providing IT support
- Strong customer service focus for both technical and non-technical organization team members
- Experience with Active Directory, machine access changes, and various authorization controls
- Direct Microsoft 365 experience is a plus
- Experience troubleshooting user mailboxes, public folders, creating/updating distribution groups, and security groups
- Experience in setting up, maintaining, and troubleshooting office devices
- Creating, using, and updating scripts; Powershell is a plus
- Networking fundamentals – basic troubleshooting of connectivity on workstations and servers
- Experience in videoconferencing solutions and end-user support
- Experience with RMM solutions
- Experience with ticketing systems
Salary Range:
$65,000-$80,000
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