Service Desk Technician

New York, New York • $65,000-$70,000

About the Company: 

Our client is large financial services firm seeking a Service Desk Technician who will be responsible for troubleshooting day to day issues for uders at the firm.



  • Provide Level 1 & 2 technical support for users of desktop hardware and software onsite and over the phone
  • Implement new and existing hardware; installing, configuring, moving and maintaining hardware and software, ensuring remote user connectivity and addressing any problems that may arise pertaining to the functionality of end users
  • Provide all PC hardware and software updates and upgrades
  • Answer a high volume of calls, keeping up with emails and maintaining a rapid response rate according to agreed standards
  • Establish and maintain the security of the firms Windows environment, adhere to policies, procedures and industry best practices
  • Maintain detailed and accurate records of requests/incidents, problems and resolutions, building an ever growing knowledge base
  • Day-to-day support of all Windows based products for desktops and laptops
  • Monitor and implement all Microsoft patch releases on desktops and laptop PCs



  • Bachelor’s degree required
  • 2-3 years of relevant experience as an IT support technician
  • Ability to provide technical support to computer users both on the telephone and face-to-face when necessary
  • Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, and telephony environments
  • Proficiency in troubleshooting desktop computer issue for both hardware and software
  • Skilled in Active Directory or similar ticketing systems
  • Ability to manage a work queue in a ticketing system Illustrative
  • Customer service skills with strong expertise in assisting users in a timely & professional manner


Salary Range: 





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