About the Company:
Our client is a premier asset management firm with over $750 billion AUM and is looking to hire a Senior Technical Support Specialist to sit in their NYC office.
- Will support a wide range of IT services including but not limited to: PC, MAC, mobile devices, MFA, Video Conference, software, and basic network support
- Manage any level 2 or 3 escalations
- Demonstrates relationship building, effective communication skills and quality service in the process of supporting, advising, and educating technology service clients on the use of end user computing hardware and software
- Manage VOIP and Smart Phone telecommunication systems
- 5+ years’ experience in a Technical Support focused role
- Experience working within a Windows 10 environment
- Managed medium to large technical projects such as platform upgrades, office moves, networking, etc.
- Can provide support in following areas: Desktop / Laptop, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment (Cisco UC preferred), Cisco IP phones, Office 365, Microsoft Office, Active Directory, SharePoint
- Experience working within financial industry is preferred but not required