Vice President

New York, New York • $180,000-$250,000

About the Company:
Our client is a leading company in the gaming industry and is looking to hire a remote Vice President of Customer Experience Solutions (CXS) Development who will develop product strategy, plan execution, and lead / technical manage an organization that delivers apps, products and systems that enhance the end customer’s experience aligned with the emerging trend toward gaming anywhere. The successful leader will be responsible for delivery of a global CXS portfolio aligned with business expectations and customer needs and developing a high-performance culture and talented pool organization with agility mindset in a demanding business industry.

 

Responsibilities:

  • Lead and facilitate the creation of governing principles in partnership with PMO and Product team towards effective program planning, execution, and tracking
  • Partner closely with the architect group towards effective use of technology, frameworks, build vs. buy strategy and technical investment in alignment with business needs and development efficiencies
  • Establish strategy around global talent for full time employees as well as third party/staff augmentation models
  • Responsible for leading and submitting overall budget needs for full fiscal year across all product lines of development as well as forecasts and tracking throughout the year
  • Analyze and review the development processes and/or tools to increase operating efficiency or adapt to new processes
  • Negotiates cost-effective contracts, coordinates, and implements contractors work, and resolves any disputes over labor, scheduling, or payments
  • Hands-on leader, who works with the team providing delivery and technical directions and solutions when needed

 

Requirements:

  • Bachelor’s degree required
  • 10-15 years of experience leading customer experience initiatives
  • Experience with full lifecycle initiatives from conceptualization, design, development, and go-to-market implementation of scalable technology solutions
  • At least 8 or more years in a leadership role
  • Experience leading and working with global teams across different time zones
  • Understanding and experience collaborating with UX/UI and various technical teams
  • Experience delivering mobile solutions, developing DevOps strategies and execution plans
  • Demonstrable experience and understanding in relevant technologies including Cloud, Big Data, IOT, .NET Core, Angular, EKG, Microsoft, Linux, Debian, Microservices design, React and Mobile on Ionic

 

Salary Range: 

$180,000-$250,000

 

 

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