Yardi Business Analyst
New York, New York • $75,000-$105,000
About the Company:
Our client is the most prominent privately-owned real estate firm in the US with over $60 billion in assets owned or under development. They are looking to hire a Yardi Business Analyst to join their Residential Systems team to provide level 1-3 support to all users. The Yardi Business Analyst will assist the firm with the changing requirements and associated system enhancements from conception through delivery. This role is also responsible for aiding in the development of integrated solutions to resolve complex technical and business issues.
Responsibilities:
- Ensures smooth every day running of the Yardi Support queue, which includes their custom online leasing solution, monitoring that SLAs are met and that quality targets are reached and maintained
- Takes a proactive approach in trying to assess Yardi from user perspective and generate solutions even before the issues are raised by the end-users
- Works closely with the Yardi end users, assist with the tailoring of the system, designing and testing reports and creating/documenting procedures
- Performs business analysis through compiling and analyzing data, gathers and documents business requirements collected from customers and third- party vendors
- Executes aspects and phases of testing initiatives for moderate to large sized system implementations and/or enhancement projects, writes test scripts and works with customers to tests system upgrades/fixes to ensure the system matches the business requirements
- Assist with project documentation, including system requirements, process design, and testing plans according to standard financial and residential System Development Life Cycle methodologies
- Works with third-party vendors to gather and analyze business and system requirements for new releases; assists with technical and/or business design solutions to ensure the system meets the business requirements
- Applies updates, corrections, additions, and handles migrations to new platforms for existing software
- Assists with new lease setups in Yardi including coordination between vendor, tracking progress, perform UAT for pre and post conversion and perform post migration review
Requirements:
- Bachelor’s degree
- 2-4 years of Yardi Voyager experience with residential property management
- Knowledge of Yardi Voyager software add-on modules (Rent Café, Payment processing, Concierge, etc.)
- Experience with working within a helpdesk / support environment
- Software documentation and training experience is highly desired
- Ability to prioritize demands of third parties
- Natural ability to take ownership, act with a sense of urgency and accept challenges
Salary Range:
$75,000-$105,000
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